+92 314 9982 123 | +92 343 5227 037
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Last updated: January 2025
Welcome to Grand Online Store.
We specialize in custom-made regalia, apparel, and embroidered products.
Below is our official Shipping Policy covering production time, delivery time, shipping carriers, and customer responsibilities.
All our products are custom-made.
We begin production after order confirmation.
Standard Processing Time: 5–10 business days
Large or bulk orders: 10–15 business days
Custom embroidery orders: 7–12 business days
You will receive production updates by email/WhatsApp.
We ship worldwide using trusted carriers:
FedEx
UPS
DHL Express
USPS (some regions)
Estimated delivery time after dispatch:
USA: 3–7 business days
Europe: 5–10 business days
Canada: 5–9 business days
Australia: 7–12 business days
Middle East: 4–8 business days
Asia: 5–12 business days
Delivery time may vary depending on the destination and customs processing.
Shipping charges depend on:
Destination country
Weight and size of order
Shipping carrier selected
Shipping charges are shown at checkout.
Once your order ships, you will receive:
Tracking number
Carrier link (FedEx, UPS, DHL, etc.)
Estimated delivery date
You can track your package anytime.
Some countries may charge duties or taxes.
These charges are not included in your order total.
Customers are responsible for paying import duties (if applicable).
We do not control these fees.
Please double-check your shipping information.
Grand Online Store is not responsible for:
Wrong shipping address
Incomplete address
Delays caused by customer errors
If a package returns due to an incorrect address, customer must pay re-shipping costs.
If your order is delayed or lost:
We will contact the carrier on your behalf
We will assist until delivery is complete
Replacement options can be discussed if package is confirmed lost by the carrier
For any shipping-related questions:
📧 Email: [email protected]
📞 Phone: +92 343 522 7037
We are available 24/7 to assist you.