Last Updated: July 14, 2026

At Grand Online Store, operated by Regalia Realm LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

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Information We Collect

We may collect the following information:

• Full Name
• Billing Address
• Shipping Address
• Email Address
• Phone Number
• Payment Information (processed securely through our payment providers)
• Order History
• Custom embroidery details, names, logos, artwork, and personalization submitted by customers
• IP Address
• Browser Information
• Device Information
• Website usage analytics

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How We Use Your Information

Your information may be used to:

• Process and fulfill your orders
• Manufacture personalized products
• Respond to customer inquiries
• Provide shipping updates
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Process payments securely

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Payment Security

We do not store your complete credit or debit card information.

Payments are securely processed by trusted third-party payment providers such as Stripe.

Your payment information is encrypted during transmission using industry-standard security protocols.

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Cookies

Our website uses cookies to:

• Remember shopping cart contents
• Improve website performance
• Analyze website traffic
• Enhance your browsing experience

You may disable cookies through your browser settings; however, some website features may not function properly.

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Sharing Information

We do not sell or rent your personal information.

We may share limited information only with trusted service providers when necessary, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Legal authorities where required by law

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International Orders

Because we serve customers worldwide, your information may be processed in different countries where necessary for payment processing, shipping, or order fulfillment.

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Data Security

We implement appropriate administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no online system can guarantee absolute security, we continuously work to protect your information using accepted industry practices.

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Data Retention

We retain customer information only for as long as necessary to:

• Complete your order
• Provide customer support
• Maintain business records
• Meet legal, accounting, and tax obligations

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Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request a copy of your stored information
• Withdraw consent where applicable

To exercise these rights, please contact us.

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Third-Party Services

Our website may use trusted third-party services, including:

• Stripe
• WooCommerce
• WordPress
• Google Analytics (if enabled)
• Shipping carriers

Each third-party provider has its own privacy practices.

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Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

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Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised effective date.

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Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Grand Online Store
Regalia Realm LLC

30 N Gould St Ste R
Sheridan, WY 82801, USA

Email: [email protected]

Business Hours:
Monday – Saturday
9:00 AM – 7:00 PM (EST)