Last Updated: July 14, 2026

Welcome to Grand Online Store, operated by Regalia Realm LLC. By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use our website or purchase our products.

1. Company Information

Grand Online Store is owned and operated by:

Regalia Realm LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA

Email: [email protected]

2. Products & Services

We specialize in custom-made and personalized embroidered apparel, regalia, accessories, and related products.

Because many of our products are manufactured specifically according to customer requirements, slight variations in embroidery, stitching, color, or placement may occur.

3. Custom Orders

Customers are responsible for providing accurate information, including:

Names
Titles
Numbers
Sizes
Logos
Colors
Personalization details

Please review all customization details carefully before submitting your order.

Grand Online Store is not responsible for errors resulting from incorrect information provided or approved by the customer.

4. Pricing

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

Prices may change without prior notice.

5. Payments

We accept secure online payments through approved payment providers available during checkout.

Orders are processed only after successful payment authorization.

6. Production & Delivery

Most of our products are custom manufactured.

Production begins after payment confirmation and order verification.

Estimated production and shipping times are provided as guidelines and may vary depending on order complexity, production workload, holidays, customs processing, and shipping carrier performance.

7. Shipping

Shipping information is provided in our Shipping & Delivery Policy.

Customers are responsible for providing accurate shipping information.

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund, Returns & Exchanges Policy.

Customized products are generally not eligible for return unless there is a manufacturing defect or an error caused by Grand Online Store.

9. Intellectual Property

All website content, including:

Product photographs
Graphics
Logos
Designs
Text
Layout
Product descriptions

is the property of Grand Online Store or used with appropriate permission.

Unauthorized copying, reproduction, or commercial use is prohibited.

Customers are responsible for ensuring they have the necessary rights or permission to use any logos, artwork, trademarks, or other materials submitted for customization.

10. Limitation of Liability

Grand Online Store shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services, to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

11. Order Cancellation

Orders may be cancelled only before production begins.

Once production has started, cancellation requests may not be accepted or may be subject to applicable production costs.

Please refer to our Cancellation Policy for additional information.

12. Privacy

Your personal information is handled according to our Privacy Policy.

13. Website Availability

We strive to keep our website available at all times; however, we do not guarantee uninterrupted access.

Maintenance, technical issues, or events beyond our control may temporarily affect website availability.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Updated versions will be posted on this page with the revised effective date.

15. Governing Law

These Terms & Conditions shall be governed by the applicable laws governing Regalia Realm LLC, except where mandatory consumer protection laws in the customer’s jurisdiction apply.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Grand Online Store
Regalia Realm LLC

30 N Gould St Ste R
Sheridan, WY 82801, USA

Email: [email protected]

Business Hours:
Monday – Saturday
9:00 AM – 7:00 PM (EST)

Terms & Conditions