Customer Focus: Prioritize understanding and meeting customer needs and expectations. Regularly gather feedback to improve products and services.
Continuous Improvement: Embrace a culture of ongoing enhancement in processes, products, and services. Encourage innovation and learning from mistakes to foster growth.
Employee Engagement: Involve and empower employees at all levels in quality initiatives. Provide training and resources to help them contribute to quality goals effectively.
Right Processes: Develop and maintain standardized processes to ensure consistency and reliability in outputs. Regularly review and refine these processes to enhance efficiency.
Measurement and Accountability: Establish clear metrics for quality performance and hold teams accountable for results. Use data to drive decisions and track progress toward quality objectives.
