Shipping & Delivery Policy

Last Updated: July 14, 2026

At Grand Online Store, every order is carefully crafted to meet our quality standards. Most of our products are custom-made and embroidered according to customer specifications, therefore production and shipping times may vary depending on the complexity of the order.

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Order Processing

After your order is placed and payment is successfully received, our team reviews all customization details before production begins.

If any information is missing or requires clarification, we will contact you before processing your order.

Orders are processed during our normal business days:

Monday – Saturday
9:00 AM – 7:00 PM (EST)

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Production Time

Because most of our products are custom manufactured, production begins only after the order has been confirmed.

Estimated production times:

• Standard embroidered apparel: 5–10 business days

• Complex custom embroidery or large orders: 7–15 business days

• Highly detailed hand embroidery or special projects: Production time will be communicated individually.

Production time does not include shipping transit time.

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Shipping Methods

We ship worldwide using trusted international carriers, including:

• DHL Express
• FedEx
• UPS (where available)

The shipping carrier is selected based on the destination, delivery speed, and service availability.

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Estimated Delivery Time

Estimated shipping times after production:

United States: 3–7 business days

Canada: 4–8 business days

United Kingdom: 4–8 business days

Australia & Europe: 5–10 business days

Other International Destinations: 5–12 business days

Delivery estimates are provided as guidelines and are not guaranteed.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active after shipment.

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Shipping Charges

Shipping charges are calculated during checkout based on:

• Destination
• Package weight
• Package dimensions
• Shipping method selected

Any promotional free shipping offers will be displayed during checkout when applicable.

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Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

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Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is submitted:

• Shipping delays may occur.
• Additional shipping charges may apply.
• Grand Online Store is not responsible for packages lost due to incorrect address information provided by the customer.

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Shipping Delays

Although we strive to deliver every order on time, delays may occasionally occur due to:

• Customs inspections
• Weather conditions
• Public holidays
• Carrier delays
• High seasonal demand
• Events beyond our reasonable control

We appreciate your patience should any unexpected delays arise.

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Lost or Damaged Shipments

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number
• Photographs of the package (if damaged)
• Description of the issue

We will work with the shipping carrier to investigate and resolve the matter as quickly as possible.

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Split Shipments

For large or multi-item orders, products may be shipped in separate packages to ensure faster delivery.

If this occurs, separate tracking numbers will be provided.

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Delivery Refusal

If a shipment is refused by the customer or returned due to an incorrect address or failure to pay customs charges, additional shipping costs, return shipping fees, customs charges, and handling fees may be deducted from any eligible refund.

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Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Grand Online Store
Regalia Realm LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA

Email: [email protected]

Business Hours:
Monday – Saturday
9:00 AM – 7:00 PM (EST)