Shipping, Returns & Exchange

Production Time & Shipping Policy:

• Regular & stock items will be at your doorstep within 4 to 6 working days.
• Tailor made custom designed & sizing items may take about 20 to 25 working days to complete.
• Postage times may vary according to your location but generally you can expect delivery between 4 to 5 working days.
• We will provide you the airway bill/tracking number to let you get updated about your shipment.
• We must need  full detail like full name, number & address with postal code for shipping to use for DHL, FedEx courier companies.

 Exchange & Return Policy:

• Only Defected regular stock item will be entertained for return & exchange.
• You have to return the defective item within 3 days after receiving.
• We required photo/pictures of the defects by email at info@grandonlinestore.com prior to returns & exchange.
• The items being returned must be in new condition i.e with all tags and packing, used item will not be accepted or exchange.
• Return policy does not apply in case of wrong sizes given by you.
• Return & Exchange policy does not apply for Tailor made sizing & custom designed products.
• in case of Returns or Exchange buyer have to pay all shipping and handling expenses.
• OUR RETURN ADDRESS:

Grand Online Store

C/O High Gears Inc.

Daska 51010, Siakot, Pakistan.
Phone: 0092-343-522-7037