Production Time & Shipping Policy:
- Regular & stock items will be at your doorstep within 4 to 6 working days.
- Tailor made custom designed & sizing items may take about 20 to 25 working days to complete.
- Postage times may vary according to your location but generally you can expect delivery between 4 to 5 working days.
- We will provide you the airway bill/tracking number to let you get updated about your shipment.
- We must need full detail like full name, number & address with postal code for shipping to use for DHL, FedEx courier companies.
Exchange & Return Policy:
- Only Defected regular stock item will be entertained for return & exchange.
- You have to return the defective item within 3 days after receiving.
- We required photo/pictures of the defects by email at firstname.lastname@example.org prior to returns & exchange.
- The items being returned must be in new condition i.e with all tags and packing, used item will not be accepted or exchange.
- Return policy does not apply in case of wrong sizes given by you.
- Return & Exchange policy does not apply for Tailor made sizing & custom designed products.
- in case of Returns or Exchange buyer have to pay all shipping and handling expenses.
- OUR RETURN ADDRESS:
Grand Online Store
C/O High Gears Inc.
Daska 51010, Siakot, Pakistan.